The short answer
First Steps to Take
Turn off the water at your main shutoff valve if you can find it safely. This stops additional water from entering your plumbing and pushing more sewage upward. If you live in Rockwall, keep your shutoff valve location written down so you can act fast in an emergency.
Keep everyone, especially children and pets, out of rooms with standing sewage. Raw sewage contains bacteria and viruses that can make you sick. Open windows and doors to let fresh air in, but avoid using fans that could spread contaminated particles through the house.
- Stop all water use, including toilets, sinks, and showers
- Turn off the main water valve if safe to do so
- Avoid flushing toilets until the issue is resolved
- Wear rubber boots and gloves if you must enter the area
- Do not attempt to clean sewage yourself with household products
Why Acting Quickly Matters
Sewage water soaks into drywall, flooring, and wood quickly. The longer it sits, the deeper it spreads and the harder it becomes to dry. Porous materials like carpet and drywall can absorb contaminants, making them unsafe to keep.
Fast action also reduces the chance of mold growth. Sewage creates a damp, nutrient-rich environment where mold can start growing in a day or two. Local water damage pros use specialized equipment to extract water and dry the structure thoroughly, which helps prevent secondary damage.
What the Pros Usually Do
The pros first assess the extent of the backup and identify the source. They may use cameras to inspect the sewer line and locate blockages or damage. Then they extract standing water using pumps and vacuums designed for contaminated water.
After extraction, they remove any materials that cannot be safely cleaned, such as soaked carpet, padding, and drywall. They then clean and disinfect all affected surfaces with antimicrobial solutions. Finally, they set up drying equipment like air movers and dehumidifiers to dry the area completely, which can take several days.
Dealing with Your Insurance
Sewer backup damage is sometimes covered by homeowners insurance, but not always. Some policies have separate riders or endorsements for sewer and drain backup. Review your policy documents to see what your coverage includes.
Policies vary, and your insurer decides what is covered. Document the damage with photos and keep receipts for any immediate expenses like hotel stays or cleaning supplies. Contact your insurance company soon to start the claims process, but do not wait for approval before taking emergency steps to protect your health.
Preventing Future Backups
Regular maintenance can reduce the risk of sewer backups. Avoid pouring grease or oil down drains, as they can solidify and cause blockages. Do not flush wipes, paper towels, or feminine products, even if labeled as flushable, as they can clog pipes.
Consider installing a backwater valve, which allows sewage to flow out but prevents it from coming back in. Have a plumber inspect your sewer line periodically, especially if you have older pipes or tree roots nearby.
Talk to someone now
Phones are answered 24/7 for Rockwall and nearby communities.
Call Now (469) 698-4610Frequently asked questions
Is sewer backup water dangerous?
Yes, sewage contains harmful bacteria, viruses, and parasites that can cause illness. Direct contact or inhaling contaminated droplets can lead to infections. Avoid touching sewage and keep children and pets away. Wear protective gear if you must enter the area, and wash thoroughly afterward. See a doctor if you feel unwell.
Can I clean up sewage myself?
It is not recommended. Sewage requires professional-grade cleaning and disinfection to ensure safety. Household cleaners are not strong enough to kill all pathogens. The pros have proper equipment and training to handle contaminated water and dispose of damaged materials safely. Attempting cleanup yourself can increase health risks.
How long does the drying process take?
Drying time depends on the extent of the water damage and the materials affected. It often takes several days, sometimes up to a week. The pros use air movers and dehumidifiers to speed up the process. They monitor moisture levels to confirm everything is dry, which helps prevent mold growth.